Aroma & Therapy has accounts with major freight companies and uses only the most reputable couriers and the Australian Post to ensure your order/s arrive safely, undamaged and in a timely manner. All delivery fees will be calculated in the Checkout screen when finalising your order. You will know delivery costs BEFORE you are committed to buying anything.
Your order will be delivered during office hours i.e. Monday to Friday 9:00 am to 5:00 pm. Normally we don’t deliver on weekends or public holidays, but for your convenience arrangements may be possible for special events or occasions. (Excluding Christmas Day and Easter Friday as this is an extremely busy time for us.) Please call us to discuss your options.
Deliveries are made Monday to Friday taking 2 to 5 days to most parts of Australia. Please allow additional time to remote areas and peak seasons. If you are ordering multiple products to go to various addresses, please email us. Details below.
Aroma & Therapy delivers to private addresses, post office boxes, workplaces, hospitals and nursing homes. If the recipient is no longer there to receive the goods, or a suitable place is not given for the products to be left, they will be returned and our courier service will apply a redirection charge.
Important information you need to know
- Free delivery applies to orders over $150 delivered to the same location.
- Orders will not be dispatched by Aroma & Therapy until payment has been received in full.
- Please note that orders placed on Saturday, Sunday or public holidays will be processed the next business day.
- All goods delivered that contain alcohol must be signed for at the delivery address by a person over 18 years of age.
- The customer acknowledges that any date nominated for delivery is an estimate only.
- Once the order leaves our premises the customer acknowledges that Aroma & Therapy cannot be held responsible for delays, missing orders or damage incurred in transit. Contact us immediately and we will liaison with the courier.
- The Australian Post will choose the most efficient method of delivery your goods as per your selection in checkout.
- Orders are dispatched daily for interstate delivery.
- If for any reason an issue arises with your delivery, we will investigate the situation with the courier company and arrange a suitable resolution.
- Please supply clear instructions regarding recipient’s name, building, department, floor level and section accompanied by the postal address.
- If delivered goods cannot be found on the premises of the receiver and Aroma & Therapy has proof of delivery from the courier, unfortunately a refund or replacement will not be made as this is out of our control and not the responsibility of Aroma & Therapy.
You will be emailed when the order leaves our premises, if you have given us an email address to contact you. The Australian Post can only give an estimate for standard delivery times. We advise someone is there to receive the goods if arranged by courier. This may apply when the Express Post or Courier option is chosen in checkout. A signature is usually required by the courier. Although we take every care possible, we are not responsible for unforeseen circumstances, late delivery, theft or damage. Your order is important to us so every consideration will be taken to ensure safe and timely delivery of your goods.
Please note that most people are at work during the week and we can organise delivery to that person’s workplace for convenience upon request. Please supply clear instructions regarding recipients name, building, department, floor level and section accompanied by the postal address.
Aroma & Therapy welcomes corporate orders. Orders over $150 to one location are delivered free of charge with same day delivery in the Melbourne metropolitan area. If you are ordering multiple gifts or hampers going to various addresses, please email us. Details below.
Christmas closure times
Orders will be accepted up until 11am 22th December. Your requests will be quickly processed and dispatched. Our office will be closed from 5pm Australian Eastern Standard Time on 24th December (Christmas Eve) and reopen 9am 27th December.
Aroma and Therapy will be closed for two weeks – from 18 February to 4 March.
We appreciate your custom and will make every attempt to fulfil your delivery requirements as requested. We can be contacted 24 hours a day, 5 days a week, Monday to Friday. Give us a call if you have any queries. We’ll love to hear from you.
How to contact us
We are happy to assist you with any queries you may have regarding this policy. You can obtain further information, ask questions about your order or provide any comments, by contacting us: on email@example.com or by phone on 0423 774 276.